Frequently Asked Questions (FAQs)
1. What is Solidarity Shop?
Solidarity Shop is a store dedicated to supporting communities in need, especially in Palestine. 100% of our profits go toward providing essential aid like food, medical supplies, and education to families affected by conflict and displacement.
2. How does my purchase make an impact?
Every item you purchase contributes directly to supporting those in need. Proceeds from sales fund humanitarian efforts, including clean water, shelter, and healthcare for families in Palestinian communities and other vulnerable regions.
3. Where do you ship to?
We ship worldwide! No matter where you are, you can show your solidarity by purchasing from our store. Shipping times and costs vary depending on your location, but we strive to deliver as quickly and affordably as possible.
4. How long will my order take to arrive?
Delivery times depend on your location and the shipping option selected. Typically, orders are processed within 2-3 business days and shipping can take anywhere from 5-15 business days. You will receive tracking information once your order has been dispatched.
5. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number so you can follow your purchase every step of the way.
6. What is your return policy?
If you’re not completely satisfied with your purchase, we offer a 30-day return policy. Items must be in their original condition, unused, and with all tags attached. To initiate a return, please contact us at support@solidarityshop.org with your order number.
7. How can I contact you?
If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us at support@solidarityshop.org. We are happy to assist you in any way we can.
8. Can I cancel or modify my order?
Once your order has been processed, we cannot guarantee modifications or cancellations. However, if you contact us quickly at support@solidarityshop.org, we will do our best to accommodate your request.
9. Are your products ethically sourced?
Yes! We carefully select our suppliers to ensure that all of our products are ethically made and align with our mission of supporting communities in need. Many of our items are handcrafted by artisans, further supporting local economies.
10. How can I stay updated on new products and initiatives?
The best way to stay informed about our latest products, sales, and initiatives is by subscribing to our newsletter. You can also follow us on Facebook for regular updates and to engage with our community.